FAQ & TERMS
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What is our “Dream collection”
Our Dream Collection features exclusive RAW hair sourced from rare origins around the world. Due to its authenticity and scarcity, availability is limited but when it’s in stock, it’s a must-have. Stay ready we announce restocks on Instagram, and it never lasts long. All HAIR TIPS and FAQS still apply
What is LHB shipping time and do we offer international shipping ?
It’s our pleasure to offer International shipping!
Due to the quality of our extensions our manufacture takes pride in delivering the best extensions please allow up to 7 business days (This does not include weekends & holidays) , although delivery can occur sooner. You will only receive updates on three occasions (Your initial order confirmation, Order processed status meaning we are preparing your order and lastly you will receive a tracking number. Please allow the shipping carrier 24-48 hours to update your tracking information. Once the order is in the possession of the shipping carrier, "Lust Hair Brand" relinquishes responsibility for any lost, stolen, or damaged packages. In the event of such occurrences, the customer is required to pursue a claim with the shipping courier. We keep all physical proof of shipping order for up to 5 years to avoid unnecessary bank and shipping carriers claims. Additionally, we offer Route Shipping Insurance at checkout to help protect against lost packages and provide added peace of mind.
What is “Lust Hair Brand” refund/return/cancel policy ?
Before making a purchase you have agreed before checking out that you have read Lust Hair Brand FAQ & TERMS
Once we receive your order we do not honor any cancellation request under no circumstances. We do not offer any form of recourse refunds ,charge backs and exchanges are unavailable. By proceeding with and submitting an order, you acknowledge that there’s no refunds, exchanges, or returns will be entertained. Additionally, you agree not to initiate a dispute or chargeback for your purchase. Any disputes and chargebacks will be thoroughly investigated and legally contested. Regardless of the bank’s decision, Lust Hair Brand reserves the right to pursue legal action for any inconvenience or fraudulent activity through our attorney
Why is my order being canceled/declined ?
If you encounter an error message related to credit card authorization, please verify that the billing address associated with your credit card matches the address on your account. Additionally, ensure that you have entered the CVN (security code) correctly and that your card is valid and not expired.
To ensure the legitimacy of all transactions, we have partnered with NoFraud. If your order is flagged for review, please check your email for further instructions to complete the verification process. If your order is canceled after following these steps, we recommend using an alternative payment method.
Please note that when accessing our payment portal, your IP address is recorded for security and verification purposes. For this reason, the use of VPNs or similar tools may interfere with the payment process and is not supported. These measures are in place to protect against fraudulent activity and disputes. In the event of confirmed fraudulent charges resulting in financial or product loss, the customer may be subject to legal proceedings. Your data is used only for order fulfillment, customer support and marketing with your consent. We use secure systems to protect. We do not sell your data to third party companies(e.g., payment processors or shopping carriers). We reserve the right to cancel or refuse any order for any reason including availability, errors in pricing or product descriptions.
What are US observed holidays ?
- New Year's Eve: December 31st
- New Year's Day: January 1st
- Martin Luther King Jr. Day: January 15th
- Presidents Day: Third Monday in February
- Memorial Day: May 27th
- Juneteenth: June 19th
- Independence Day: July 4th
- Labor Day: September 2nd
- Columbus Day: October 14th
- Veterans Day: November 11th
- Thanksgiving Day: Fourth Thursday of November
- Christmas Eve: December 24th
- Christmas: December 25th
What is Raw hair ?
These extensions originate from a single hair donor, ensuring the highest quality available on the market. They remain unprocessed, free from bleaching, perming, henna resulting in natural variation between bundles. Raw hair exhibits an exceptionally natural appearance and seamlessly integrates with your own hair. These voluminous bundles, with proper maintenance, boast longevity over several years.
What is the difference between Raw, Donor and Virgin hair ?
Raw Hair- 100% unprocessed human hair. No chemicals, no steam-just cut from a donor and wefted. It's the most natural and long-lasting type of hair, known for its durability and versatility. Because of its high quality, it can be more expensive.
Donor Hair- Hair collected from a single person (single donor), which ensures all strands are the same texture and thickness.This creates a smoother, more natural look. Donor hair can be raw or virgin, depending on whether it's processed.At Lust Hair, our donor hair is the closest we offer to true virgin hair but it’s not considered virgin hair.
Virgin Hair- Hair that has been chemically processed dye & perms, may be steamed to create specific textures like body wave or deep curl. It's still high quality and versatile, just slightly altered from its original states. A lot of virgin hair brands sale synthetic blend hair.
Raw Hair (source & hair quality) - For customers who want top-tier hair 100% natural, lasts 5+ years
Donor Hair (baddies on a budget ) - For customers who want uniform bundles but don’t want to pay a hefty price , this hair is still great ! however Raw hair takes the cake overall
What is the longevity of LBH extensions ?
Extensions can last many years with proper care , follow our hair tips for instructions
How many bundles do I need ?
It is recommended that you purchase 3 or more hair extensions bundles for lengths over 16”
Does this hair shed ?
Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal
Can I dye and bleach this hair ?
Yes, Lust Hair Brand provides 100% human hair this hair can bleached to between #613 and #40 and can be dyed all different type of fruity shades/colors multiple times
Does our hair tangle ?
Upon initial use, the hair exhibits none to minimal tangling. However, the hair's response is contingent upon the care it receives. Adhering to our hair care recommendations and conducting thorough research is imperative, as raw hair necessitates distinct treatment compared to virgin and synthetic hair
Can I straighten my curly extensions ?
Yes however if the hair establish heat damage it may not revert back to the exact curl before like any natural hair
How can i become a Lust GIRL ?
Purchase extensions & Send us your fly pictures
We thank you for your purchase
Our FAQS and TERM we’re finalized November 2024